Programs and Services Ask the Expert

Ask The Expert - Web and Telephone Support

About Ask the Expert:

Ask the Expert (ATE) assists people living with schizophrenia and psychosis and their families across Ontario through telephone, online and in-person support. ATE is staffed by a team of trained mental health counselors who provide customized, supportive counseling, advice on the mental health system in Ontario and connects people to local resources and services available throughout the province. All questions and responses are private.

ATE offers information for people dealing with:

  • First episode or new diagnosis of schizophrenia/psychosis
  • Persistent, ongoing situations of schizophrenia and related mental illness
  • Justice and mental health
  • Housing
  • Employment/ODSP
  • Early intervention
  • Medications
  • Signs and symptoms of mental illness
  • Advocacy

How to Get in Touch:

  1. Complete the form below, including your city and postal code so that information about local resources can be shared with you.
  2. Allow 24 hours for a response. Questions made over the weekend or during holidays will be responded to on the next business day.
  3. To speak with a mental health counselor, please call 1-855-449-9949 (please specify whether or not you would like the counselor to leave a voicemail message) 


Office hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. EST. If you are facing a medical emergency or are in crisis, please contact your local crisis mobile team or call 911.

Frequently Asked Questions about Schizophrenia and Psychosis 

The Schizophrenia Society of Ontario keeps all personal information disclosed by you in the strictest confidence. Your personal information will not be released to other agencies or individuals without your explicit consent. This expectation of privacy does not apply, however, if the Schizophrenia Society of Ontario reasonably believes that disclosure of your information is necessary to avoid or reduce a significant risk of bodily harm occurring to you or to others. The Schizophrenia Society of Ontario is obligated by law to report to the appropriate authorities (including the police) any indication that an individual may be at risk of harming him/herself or someone else, and to report if a child under the age of 18 is either suffering, or at risk of suffering, physical and/or emotional harm.
Please note that a “child” is defined as an individual under the age of 18 in the Child and Family Services Act.

Ask the Expert

SSO will respond to your message during business hours (M-F, 9 am - 5 pm), within 3 business days.

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