Programs and Services Ask the Expert

Ask The Expert - Web and Telephone Support

About Ask the Expert:

Ask the Expert (ATE) assists individuals and families living with schizophrenia and psychosis across Ontario through telephone, online and in-person support. ATE is staffed by a team of trained mental health counselors who provide customized, supportive counseling, advice on system navigation and connects clients to local resources and services available throughout the province. All questions and responses are kept private and confidential.


Is Ask the Expert for me?

ATE offers information and system navigation for individuals and families dealing with:

  • First episode or new diagnosis of schizophrenia/psychosis
  • Persistent, ongoing situations of schizophrenia and related mental illness
  • Justice and mental health
  • Housing
  • Employment/ODSP
  • Early intervention
  • Medications
  • Signs and symptoms of mental illness
  • Advocacy

How to Get in Touch:

  1. Complete the form below, including your city and postal code so that information about local resources can be shared with you.
  2. Allow 24 hours for a response. Inquires made over the weekend or during stat holidays will be responded to on the next business day.
  3. To speak with a mental health counselor please call 1-855-449-9949  


Office hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. EST. If you are facing a medical emergency or are in crisis, please contact your local crisis mobile team or 911.


ATE is a resource and counselling service for families and individuals impacted by mental illness. 

Frequently Asked Questions about Schizophrenia and Psychosis 

The Schizophrenia Society of Ontario keeps all personal information disclosed by you in the strictest confidence. Your personal information will not be released to other agencies or individuals without your explicit consent. This expectation of privacy does not apply, however, if the Schizophrenia Society of Ontario reasonably believes that disclosure of your information is necessary to avoid or reduce a significant risk of bodily harm occurring to you or to others. The Schizophrenia Society of Ontario is obligated by law to report to the appropriate authorities (including the police) any indication that an individual may be at risk of harming him/herself or someone else, and to report if a child under the age of 18 is either suffering, or at risk of suffering, physical and/or emotional harm.
Please note that a “child” is defined as an individual under the age of 18 in the Child and Family Services Act.

Ask the Expert

SSO will respond to your message during business hours (M-F, 9 am - 5 pm), within 3 business days.

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